Our Pledge To You...
We want to earn your business by earning your trust. We will keep the needs of you, our customer, first. We will advise you of any areas of concern that may be safety related or warrant re-inspection in the near future. After a thorough inspection or your vehicle, any required repairs will be discussed with you for your understanding and approval. No repairs will be performed without your informed consent. We will perform only the repairs your vehicle requires. We will install only the highest quality, name brand parts at fair prices. All parts installed by our professionally trained technicians will meet or exceed original equipment specifications and will be backed by our North American Warranty.
If there is something you want to know about your vehicle, or the repairs we are performing, JUST ASK! We will gladly answer your questions. By keeping this pledge, we hope to establish a long-term relationship with you and your vehicle. The better we know your vehicle and your needs, the better we can serve you. We want you to be a part of our family.
Thank you for your trust... and business.
AAA Approved Auto Repair and Service
This means that Wes Ward Auto Repair meets the stringent requirements of the Approved Auto Repair Program in all areas:
- Customer Service
- Facility Appearance
- Staff Qualifications and Training
- Community Reputation
- Equipment Requirements
- Scope of Service and Repairs
Wes Ward Basic and Extended Warranty.
The Independent Repair Facility warrants that the repairs and services performed at our location will be free from defects in materials and workmanship for 24 months or 24,000 miles of use, whichever comes first.
If anything goes wrong with your vehicle during the warranty period, just bring it in and we'll repair it at no cost to you.
Some parts also have limited warranties for up to one year from the date of service. Be sure to keep any required receipts on hand for parts warranty purposes.
In addition, Wes Ward Auto Repair agrees to guarantee its workmanship, and to cooperate fully with the American Automobile Association in the investigation and resolution of disputes involving Wes Ward Auto Repair and a Triple-A member.
Automotive Service Excellence technician certification
Until the early 1970s, consumers had no way to distinguish between incompetent and competent mechanics. In response to this need, the independent, non-profit National Institute for Automotive Service Excellence (ASE) was established in 1972. ASE's mission is to improve the quality of vehicle repair and service through the testing and certification of repair and service professionals.
Here's how ASE certification works: Prospective candidates register for and take one or more of ASE's 40-plus exams. The tests are grouped into specialties for automobile, medium/heavy truck, truck equipment, school bus, and collision repair technicians as well as engine machinists, alternate fuels technicians, parts specialists, collision damage estimators and auto service consultants.
Upon passing at least one exam and after providing proof of two years of relevant work experience, the test taker becomes ASE certified. Certification, however, is not for life. To remain certified, those with ASE credentials must be retested every five years. The tests, which are conducted twice a year at over 700 locations around the country, are administered by ACT, known for its academic and occupational testing programs. The exams stress knowledge of job-related skills. They are no cinch to pass; approximately one out of three test takers fails.
Consumers benefit from ASE certification. It is a valuable yardstick by which to measure the knowledge and skills of individual technicians as well as the commitment to quality of the repair facility employing ASE-certified professionals.
ASE-certified professionals usually wear blue and white ASE insignia and carry credentials listing their exact area(s) of expertise (brakes, engine repair, etc.), while employers often display their technicians' credentials in the customer waiting area.
Consumers should look for facilities that display the ASE Blue Seal of Excellence© logo.